

A fully integrated shopping platform
Winston Flowers


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A Heritage Brand, Reimagined for Modern Commerce
Brand definition
We repositioned Winston Flowers as a memory-maker, not just a flower seller, shifting the experience from checkout to connection. The brand and platform were designed around occasions, emotion, and lasting moments, turning every interaction into something more personal and meaningful.
Brand segmentation
We clearly defined Winston Flowers’ offerings around the moments they serve, from weddings and events to corporate gifting and admin days. The brand and platform made each service easier to understand, navigate, and act on, helping customers find the right experience without losing the warmth of the brand.
e-commerce optimization
Collections were designed to evolve with the seasons, using timely themes and in-season stems to create the strongest possible arrangements. The platform made each collection feel curated, fresh, and intentional, helping customers shop by mood, moment, and what was naturally at its best.
Service scalability
We expanded Winston Flowers’ in-home and bespoke services to create higher-value customer relationships beyond one-time orders. By elevating styling, consultation, and custom floral experiences, the brand became a trusted partner for homes, events, and everyday moments, opening new revenue opportunities beyond traditional e-commerce.
In Bloom
Project Summary
Winston Flowers is a family-owned business built on the beauty, care, and personal connection of in-store commerce. My goal was to translate that same warmth into a digital experience that felt as considered as the shops themselves. Through more than 20 interviews with everyone from the CEO to delivery drivers, I uncovered the craft, dedication, and emotional intelligence behind the brand. Storytelling became central to the experience, connecting the history of the family to the journey of the flowers themselves: how they are sourced, how designers envision each arrangement, and how that level of craft scales from everyday gestures to high-profile clients like Chelsea Clinton. The resulting UX was shaped around a simple ethos: beauty for every occasion.
- Role
- Lead UX and Design
- Timeline
- 6 Months
- Results
- Online sales doubled in store sales in year 1
- Fun Fact
- Winston Flowers designed my wedding












